Privacy Policy

This website offers made-to-measure wood products. For UK data protection purposes, the organisation responsible for deciding how your personal information is used is the data controller.

Data controller: Woodplained Ltd 
Postal address: 41A Hurricane Way, NR6 6HE
Email: sales@turnersandmoore.co.uk
Telephone: 01603 258 159

Depending on how you use our website, we may collect:

• Your name, email address, telephone number, billing and delivery addresses.
• Order details, product specifications, measurements and correspondence about your purchase.
• Account information if you register for an account.
• Technical information such as IP address, browser type and website usage information, where collected.
• Payment status and transaction references. Card details are generally handled by payment providers rather than stored directly by us, subject to confirmation.

We use personal information to respond to enquiries, prepare quotations, process orders, manufacture and deliver products, provide customer support, manage accounts and meet legal obligations. We may also use limited information to maintain website security and understand site performance.

We will only send marketing communications where we have an appropriate legal basis and will provide an opportunity to opt out where required.

Our lawful bases may include performing a contract with you, taking steps at your request before entering a contract, complying with legal obligations, pursuing legitimate interests where appropriate, and consent where required, such as for certain optional cookies or marketing activities.

We only share personal information with third parties where necessary to operate our business, fulfil orders, provide services or meet legal obligations.

This may include:

• Delivery companies - to arrange delivery of your orders.
  Payment processors - to securely process payments and refunds.
• Website hosting and IT service providers - to operate, maintain and protect our website.
• Accounting and professional advisers - where necessary for financial, legal or regulatory purposes.
• Other service providers - where necessary to process orders, respond to enquiries or provide customer support.

We do not sell your personal information to third parties.

We take appropriate steps to ensure that personal information shared with third parties is handled securely and in accordance with applicable data protection legislation.

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Essential cookies are necessary for features such as shopping baskets, checkout, account access and website security. These cookies do not require your consent.

We may also use optional cookies to understand how visitors use our website and to help improve our services.

Where required by law, we will ask for your consent before placing optional cookies on your device. You can accept, reject or change your cookie preferences at any time using the cookie settings available on our website.

You can also manage or delete cookies through your browser settings.

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support and meeting our legal obligations.

Order and transaction records are generally retained for six years after the end of the relevant financial year to meet accounting, tax and legal requirements.

Customer account information is retained while an account remains active, unless a longer retention period is required by law.

Enquiries and correspondence are retained for as long as reasonably necessary to respond to requests and maintain appropriate business records.

When personal information is no longer required, we securely delete or anonymise it.

Under UK data protection legislation, you have certain rights regarding the personal information we hold about you.

These may include the right to:

• Access - request a copy of the personal information we hold about you.
• Correction - ask us to correct inaccurate or incomplete information.
• Erasure - request the deletion of your personal information in certain circumstances.
• Restriction - ask us to restrict how your information is processed.
• Objection - object to certain uses of your personal information, including direct marketing.
• Data portability - request that your information be transferred to you or another organisation where applicable.
• Withdraw consent - withdraw your consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us at sales@turnersandmoore.co.uk

We will respond to requests in accordance with applicable data protection legislation, normally within one calendar month.

You also have the right to raise a complaint with the I

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure.

These measures include secure website connections, restricted access to personal information and appropriate security measures for our website and business systems.

We also take reasonable steps to ensure that third-party service providers handling personal information maintain appropriate security standards.

While we make every reasonable effort to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with UK data protection legislation.

This includes using recognised data protection safeguards where required.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services or legal requirements.

Any updates will be published on this page, together with the date of the latest revision.

We recommend reviewing this policy periodically to stay informed about how we collect, use and protect your personal information.

For questions about this policy or requests relating to your personal information, email sales@turnersandmoore.co.uk or call 01603 258 159.