Made in our Norfolk workshopMade to your measurements
Delivery information

Delivery & Returns

Everything you need to know about delivery times, shipping and returns for your made-to-measure wood products.

Production & delivery

Current production lead time

Every product is made to order. Lead times are estimates and may vary depending on the product and order volume.

3 weeks

How delivery works

Made to order

Each piece is manufactured to your requirements.

Carefully packaged

We protect your order for transit.

Delivery arrangements

Please ensure someone can receive your delivery.

Delivery arrangements

Please contact us if you need a specific delivery date. Larger items may require assistance when delivered. We can discuss delivery outside mainland UK and any additional charges before confirming your order.

Delivery FAQs

How long will my order take?

Our current production lead time is shown above. It is an estimate, not a guaranteed delivery date.

Can I request a specific delivery date?

Please contact us before ordering to discuss your requirements.

What if my order arrives damaged?

Please contact us promptly with photographs so we can help. Your statutory rights are unaffected.

Returns & cancellations

We want your order to arrive exactly as expected. Please contact us if you have any concerns.

Made-to-measure orders

Products made to your specifications may be exempt from the usual change-of-mind cancellation rights. Please contact us as soon as possible if you wish to change or cancel an order.

Faulty, damaged or incorrect goods

If there is a problem with your order, please contact us with details and photographs. Your statutory consumer rights remain unaffected.

Questions about your order?

Our team can help with delivery arrangements, production times and order enquiries.